Oops...I've said too much...
Oops...I've said too much...
But to get back to the point....
I get the use of the word escalate, in the sense of moving upwards, but to me it also has the connotation of being worse, just from the way it's used in other parts of daily life. E.g. "The fighting in Iraq escalated today."
I don't actually know what the right word should be when the CSR says "I'm going to (blank) your call."
Just saying "I'm going to move your call up the ladder to a more qualified person" would be nice. It gives you the sense that (while) the person speaking can't help you, they may get you connected to someone who can. Not as pithy obviously, but (to me at least) sounds a lot more neutral and a tiny bit positive.
And if it wasn't for false hope, there would be any hope at all.
So in the end, pretty much a rhetorical question, since everyone knows that "escalate" sounds so much more professional then "I hate you, stop asking for a manager, I'm just going to pass you off to the stoned guy who thinks that DSL is the second generation of LSD."
(I kid, I kid)
You don't build them to use them, you build them so you don't have to use them. You also force anyone who thinks they need to counter them to spend resources on developing and deploying the countermeasures.
I don't know, 8 years ago a bunch of guys in a couple of airliners seemed to work out well....and hell, they didn't even have to build the plane themselves!
Really, how much more useful is a F-22 when compared to a UAV with cruise missile support from a ship off shore?
They would need a really big hill.
Plus, I don't know anyone who owns a cube laptop.
Maybe a G3.....
The internet is probably the last place you'd want to use to teach someone the importance of good writing. The amount of people who think it's cool to type in text speak, deliberately spell certain words incorrectly and various forms of leet speak mean that kids will think that a good writing style doesn't matter.
Just saying, they're called crackberrys for a reason; how far can you get from yours without going through withdrawal symptoms?
Like "hey, the only active ingredient in a drug should not be cocaine."
Well duh, meth has a perfectly good reason to be in there as well. Geez, what are they teaching kids these days?
Actually, if you are a modern civil engineer, you could probably get by just fine using nothing but Newtonian mechanics.
And just a note for all of the non-civil engineers out there; knowing "nothing but" Newtonian mechanics doesn't mean simple, back of the hand calculations. A (good) civil engineer needs to know the math that applies to many different subfields. For example, take the Zipingpu Dam, just knowing how to build that dam doesn't mean anything if you're building it over a weak spot on the earth's crust.
Similarly, just building a skyscraper doesn't mean just knowing how high you can build it before it falls down. It also means knowing how to model the effects of air flow around the building, the effects on/by the type of material used, etc. Anyone remember Gertie?
For more, feel free to see Wikipedia's article on civil engineering.