I used this to ditch them.
When they were the monopoly high speed provider in my neighborhood, they tried to push the Triple Play package even though I was set on Internet Only. As a new customer, they had a $100 connection fee where the teck comes out to "Verify" the connection and assist with router install. Could not get the fee waived for a self install even though I already had a router, wireless set up, NAS, Net printers, etc. Modem was an Actiontech Dual PC modem, so the only item need to connect was unplug the router from one modem and connect the other.
Connected under protest of the excess fees. Ran into their throtteling of torrents where they start fast, slow to a crawl and never finsih even after running for days on a small file.
Ran into their begging to upgrade all the time.
As soon as DSL arrived in my neighborhood, I switched. Improved speed from 2 meg to 6 meg for a reduction in cost of $20 plus a comptetive switchover bonus of $100. Self install was painless Punched 1 DSL filter in at the Demarc so I didn't have in home stubs to the various phones and filters on each phone.. (RF Transmission line basics)
They have tried to sway me back with their Xfinity product. It may be faster, but I'll take functanality over speed. Netflix doesn't stop to buffer. The 3 VOIP lines don't cut out (not throttled to upsell POTS instead.) or other games. When comcast calls, I tell them they blew their chance as customer retention efforts were non existant forcing me to flee at first chance. Please explain why I would want to try that again?
If my DSL provider doesn't abuse me, they can retain me. They must be proactive in retention efforts.