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Comment: Tie it back to the business (Score 2) 192

Having produced these for many years, the compelling story management wants is how your department impacts the overall business.

Tie your report back to the business because that's the only thing management cares about: people, time, costs, risks, major or significant projects / changes, future plans to improve the business or reduce costs and risks.

Develop metrics so that you can show how well you're doing on your current SLA's, downtime, hours / incident, etc. You can provide a graph week over week to show improvements. You can also show how user / customer incident volume goes up over time, and how much time you're spending on specific projects.

Specify new goals - "reduce SLA response by 5%", "build new system to mitigate this new risk you guys made"

Your in the drivers seat to show how you're doing the best for the overall business.

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