Mike writes: "A 62-year-old man had a mental breakdown and ran off after grabbing several bottles of pills from his house. The cops asked Verizon to help trace the man using his cellphone, but Verizon refused, saying that they couldn't turn on his phone because he had an unpaid $20 bill. After an 11-hour search (during which time the sheriff's department was trying to figure out how to pay the bill), the man was found, unconscious. "I was more concerned for the person's life," Sheriff Dale Williams said. "It would have been nice if Verizon would have turned on his phone for five or 10 minutes, just long enough to try and find the guy. But they would only turn it on if we agreed to pay $20 of the unpaid bill." Score another win for the Verizon Customer Service team."