First, start with this simple workflow diagram — http://dhkzkmq0ef5g3.cloudfron...
Comparing the two you would notice that in order to add money to the Metro Card of the New York Subway you need to touch the touchscreen panel on the ticket selling machine at least 6 times. On the other hand, for the Bay Area Rapit Transit (BART), well, you see it for yourself on that diagram
The article does not only talk about the work flow per se, but also the insanely cumbersome UI which does no one any good
I hope y'all gonna enjoy the article as much as I did !"
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