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Comment: Re:Did I miss something? (Score 3, Informative) 341

by StuBeck (#18970677) Attached to: Steve Jobs Personally Resolves Customer Complaint
I e-mailed "him" about a year ago when I had a problem with my iPod that took a month to get resolved. They called me and said they were sorry, but that it wasn't "their fault" that they didn't put my new order into the system, so I had to prove to them that I in fact ordered something from them two weeks earlier. Also that their support staff really does know what is going on despite the fact that they sent me back the same iPod I had had earlier, with the same error, and it came back scratched to hell too. I wasn't very pleased with their lack of "sorry that we suck" response.

... though his invention worked superbly -- his theory was a crock of sewage from beginning to end. -- Vernor Vinge, "The Peace War"

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