Did it need to be? Why would you check the box if you don't know what Firefox is? Is there any evidence at all that *anyone* ordered this by mistake?
> "Accidents" don't happen in large tech companies.
Large tech companies don't make mistakes? Ever?
Overbilling isn't a "mistake", unless your'e caught at it, of course.
As I just said above, I admit to not even reading TFA and taking TFSynopis as true. If it's large companies that were charged, fine. If it was done to individuals buying from Dell for their own personal use, that might be considered undue taking advantage.