Forgot your password?
typodupeerror

+ - Comcast Confessions->

Submitted by Anonymous Coward
An anonymous reader writes "We heard a couple weeks ago about an incredibly pushy Comcast customer service representative who turned a quick cancellation into an ordeal you wouldn't wish on your enemies. To try and find out what could cause such behavior, The Verge reached out to Comcast employees, hoping a few of them would explain training practices and management directives. They got more than they bargained for — over 100 employees responded, and they paint a picture of a corporation overrun by the neverending quest for greater profit. From the article: 'These employees told us the same stories over and over again: customer service has been replaced by an obsession with sales, technicians are understaffed and tech support is poorly trained, and the massive company is hobbled by internal fragmentation. ... Brian Van Horn, a billing specialist who worked at Comcast for 10 years, says the sales pitch gradually got more aggressive. "They were starting off with, ‘just ask," he says. "Then instead of ‘just ask,’ it was ‘just ask again,’ then ‘engage the customer in a conversation,’ then ‘overcome their objections.’" He was even pressured to pitch new services to a customer who was 55 days late on her bill, he says.'"
Link to Original Source
Education

Reglue: Opening Up the World To Deserving Kids With Linux Computers 27

Posted by Soulskill
from the never-too-early-for-your-first-tux dept.
jrepin writes: Today, a child without access to a computer (and the Internet) at home is at a disadvantage before he or she ever sets foot in a classroom. The unfortunate reality is that in an age where computer skills are no longer optional, far too many families don't possess the resources to have a computer at home. Linux Journal recently had the opportunity to talk with Ken Starks about his organization, Reglue (Recycled Electronics and Gnu/Linux Used for Education) and its efforts to bridge this digital divide.

+ - Reglue: Opening Up the World to Deserving Kids with Linux Computers->

Submitted by jrepin
jrepin (667425) writes "Today, a child without access to a computer (and the Internet) at home is at a disadvantage before he or she ever sets foot in a classroom. The unfortunate reality is that in an age where computer skills are no longer optional, far too many families don't possess the resources to have a computer at home. Linux Journal recently had the opportunity to talk with Ken Starks about his organization, Reglue (Recycled Electronics and Gnu/Linux Used for Education) and its efforts to bridge this digital divide."
Link to Original Source
Communications

Airbnb Partners With Cities For Disaster Preparedness 26

Posted by Soulskill
from the going-wrong-the-right-way dept.
An anonymous reader writes: Every time a city- or state-wide disaster strikes, services to help the victims slowly crop up over the following days and weeks. Sometimes they work well, sometimes they don't. Today, city officials in San Francisco and Portland announced a partnership with peer-to-peer lodging service Airbnb to work out some disaster-preparedness plans ahead of time. Airbnb will locate hosts in these cities who will commit to providing a place to stay for people who are displaced in a disaster, and then set up alerts and notifications to help people find these hosts during a crisis. The idea is that if wildfires or an earthquake forces thousands of people to evacuate their homes, they can easily be absorbed into an organized, distributed group of willing hosts, rather than being shunted to one area and forced to live in a school gymnasium or something similar.

+ - Airbnb Partners With Cities For Disaster Preparedness->

Submitted by Anonymous Coward
An anonymous reader writes "Every time a city- or state-wide disaster strikes, services to help the victims slowly crop up over the following days and weeks. Sometimes they work well, sometimes they don't. Today, city officials in San Francisco and Portland announced a partnership with peer-to-peer lodging service Airbnb to work out some disaster-preparedness plans ahead of time. Airbnb will locate hosts in these cities who will commit to providing a place to stay for people who are displaced in a disaster, and then set up alerts and notifications to help people find these hosts during a crisis. The idea is that if, say, an earthquake or wildfires for thousands of people to evacuate their homes, they can easily be absorbed into an organized group of willing hosts, rather than being shunted to one area and forced to live in a school gymnasium or similar."
Link to Original Source

+ - Regulations.gov: Software flaw discourages commenting on proposed regulations.

Submitted by Anonymous Coward
An anonymous reader writes "Regulations.gov has a software flaw that discourages the uninformed user from commenting on proposed regulations. If there are multiple "comment periods" existing for a docket, the website uses the "oldest" comment period when displaying individual comments. For example, docket contains two comment periods — one of which expired on the 25 of July, the other which extends the comment period to expire on the 25 of September. If you go to look at the comments from the 25th of September, you are shown Comment Period Closed over all comments, with the older expiry date. This "could" lead the reader into thinking that they cannot comment on this docket. I believe this may be intentional."

+ - The Terrifying Truth About How The Drugs You Take Get Tested->

Submitted by gallifreyan99
gallifreyan99 (3502381) writes "Every drug you take will have been tested on people before it—but that testing process is meant to be tightly controlled, for the safety of everyone involved. Two chilling investigations document the horrifying extent—and that lack of oversight the FDA seems to have over the process. First, drugs are increasingly being tested on homeless, destitute and mentally ill people. Second, it turns out many human trials are being run by doctors who have had their licenses revoked for drug addiction, malpractice and worse."
Link to Original Source
The Military

Hackers Plundered Israeli Defense Firms That Built 'Iron Dome' Missile Defense 103

Posted by Soulskill
from the intercepting-missiles-is-easier-than-learning-not-to-click-on-attachments dept.
An anonymous reader writes: Brian Krebs reports on information from Columbia, Md.-based threat intelligence firm Cyber Engineering Services Inc. that attackers thought to be operating out of China hacked into the corporate networks of three top Israeli defense technology companies. The attackers were seeking technical documents related to Iron Dome, Israel's air defense system. "IAI was initially breached on April 16, 2012 by a series of specially crafted email phishing attacks. ... Once inside the IAI’s network, [the attackers] spent the next four months in 2012 using their access to install various tools and trojan horse programs on systems throughout company’s network and expanding their access to sensitive files, CyberESI said. The actors compromised privileged credentials, dumped password hashes, and gathered system, file, and network information for several systems. The actors also successfully used tools to dump Active Directory data from domain controllers on at least two different domains on the IAI’s network. All told, CyberESI was able to identify and acquire more than 700 files — totaling 762 MB total size — that were exfiltrated from IAI’s network during the compromise. The security firm said most of the data acquired was intellectual property and likely represented only a small portion of the entire data loss by IAI." Most of the stolen material pertained to Arrow III missiles, UAVs, and ballistic rockets.

+ - Hackers Plundered Israeli Defense Firms that Built 'Iron Dome' Missile Defense ->

Submitted by Anonymous Coward
An anonymous reader writes "Krebs gets information from Columbia, Md.-based threat intelligence firm Cyber Engineering Services Inc. that attackers thought to be operating out of China hacked into the corporate networks of three top Israeli defense technology companies. This happened in 2011-12."
Link to Original Source

+ - Ford, GM Sued Over Vehicles' CD-R Ability To Rip Music To Hard Drive->

Submitted by Lucas123
Lucas123 (935744) writes "The Alliance of Artists and Recording Companies is suing Ford and General Motors for millions of dollars over alleged copyrights infringement violations because their vehicles' CD-Rs can rip music to infotainment center hard drives. The AARC claims in its filing that the CD-R's ability to copy music violates the Audio Home Recording Act of 1992. The Act protects against distributing digital audio recording devices whose primary purpose is to rip copyrighted material. For example, Ford's owner's manual explains, "Your mobile media navigation system has a Jukebox which allows you to save desired tracks or CDs to the hard drive for later access. The hard drive can store up to 10GB (164 hours; approximately 2,472 tracks) of music." The AARC wants $2,500 for each digital audio recording device installed in a vehicle, the amount it says should have been paid in royalties."
Link to Original Source
Transportation

University of Michigan Solar Car Wins Fifth Straight National Title 16

Posted by Soulskill
from the hail-to-the-victors dept.
An anonymous reader writes For the fifth consecutive year, the solar car team from the University of Michigan has won the American Solar Car Challenge. The event is an eight-day, 1,700-mile race with a total of 23 participating teams. The Umich victory comes in spite of a 20-30 minute delay when they had problems with the motor at the very beginning of the race. "They made the time up when team strategists decided to push the car to the speed limit while the sun was shining bright, rather than hold back to conserve energy." Footage of the race and daily updates on the car's performance are available from the team's website, as are the specs of the car itself. Notably, the current iteration of the car weighs only 320 pounds, a full 200 pounds lighter than the previous version.

+ - University of Michigan solar car wins fifth straight national title->

Submitted by Anonymous Coward
An anonymous reader writes "For the fifth consecutive year, the solar car team from the University of Michigan has won the American Solar Car Challenge. The event is an eight-day, 1,700-mile race with a total of 23 participating teams. The Umich victory comes in spite of a 20-30 minute delay when they had problems with the motor at the very beginning of the race. "They made the time up when team strategists decided to push the car to the speed limit while the sun was shining bright, rather than hold back to conserve energy." Footage of the race and daily updates on the car's performance are available from the team's website, as are the specs of the car itself. Notably, the current iteration of the car weighs only 320 pounds, a full 200 pounds lighter than the previous version."
Link to Original Source
Android

Old Apache Code At Root of Android FakeID Mess 98

Posted by Soulskill
from the write-once-run-anywhere dept.
chicksdaddy writes: A four-year-old vulnerability in an open source component that is a critical part of Android leaves hundreds of millions of mobile devices susceptible to silent malware infections. The vulnerability affects devices running Android versions 2.1 to 4.4 ("KitKat"), according to a statement released by Bluebox. The vulnerability was found in a package installer in affected versions of Android. The installer doesn't attempt to determine the authenticity of certificate chains that are used to vouch for new digital identity certificates. In short, Bluebox writes, "an identity can claim to be issued by another identity, and the Android cryptographic code will not verify the claim."

The security implications of this are vast. Malicious actors could create a malicious mobile application with a digital identity certificate that claims to be issued by Adobe Systems. Once installed, vulnerable versions of Android will treat the application as if it was actually signed by Adobe and give it access to local resources, like the special webview plugin privilege, that can be used to sidestep security controls and virtual 'sandbox' environments that keep malicious programs from accessing sensitive data and other applications running on the Android device. The flaw appears to have been introduced to Android through an open source component, Apache Harmony. Google turned to Harmony as an alternative means of supporting Java in the absence of a deal with Oracle to license Java directly.

Work on Harmony was discontinued in November, 2011. However, Google has continued using native Android libraries that are based on Harmony code. The vulnerability concerning certificate validation in the package installer module persisted even as the two codebases diverged.
The Almighty Buck

35% of American Adults Have Debt 'In Collections' 326

Posted by Soulskill
from the all-the-cool-kids-are-doing-it dept.
New submitter meeotch writes: According to a new study by the Urban Institute, 35% of U.S. adults with a credit history (91% of the adult population of the U.S.) have debt "in collections" — a status generally not acquired until payments are at least 180 days past due. Debt problems seem to be worse in the South, with states hovering in the 40%+ range, while the Northeast has it better, at less than 30%. The study's authors claim their findings actually underrepresent low-income consumers, because "adults without a credit file are more likely to be financially disadvantaged."

Oddly, only 5% of adults have debt 30-180 days past due. This latter fact is partially accounted for by the fact that a broader range of debt can enter "in collections" status than "past due" status (e.g. parking tickets)... But also perhaps demonstrates that as one falls far enough along the debt spiral, escape becomes impossible. Particularly in the case of high-interest debt such as credit cards — the issuers of which cluster in states such as South Dakota, following a 1978 Supreme Court ruling that found that states' usury laws did not apply to banks headquartered in other states.

Even taking into account the folks who lost a parking ticket under their passenger seat, 35% is a pretty shocking number. Anyone have other theories why this number is so much higher than the 5% of people who are just "late"? How about some napkin math on the debt spiral?

"Success covers a multitude of blunders." -- George Bernard Shaw

Working...