I usually say I have 25-30 computers, and ask them to tell me which one has the problem. Reasoning that they called me and must be able to know which unit it is. They will either be confused and pass me to the "next support level" or say it doesn't matter which unit I log in to. At that point I insist they tell me which unit it is. By this time they usually use some foul language and/or simply hang up. Mission accomplished.
I've been doing this for nearly 10 years. Don't kid yourself about office politics. It can easily become worse when you are not there to monitor the day to day wrangling. Ignorance doesn't make the problem go away.
from the kitchen-and-lab-equipment dept.
lucidkoan writes "Two Rice University students have transformed a simple salad spinner into an electricity-free centrifuge that can be used to diagnose diseases on the cheap. Created by Lauren Theis and Lila Kerr, the ingenious DIY centrifuge is cobbled together using a salad spinner, some plastic lids, combs, yogurt containers, and a hot glue gun. The simple and easily-replicated design could be an invaluable tool for clinics in the developing world, enabling them to separate blood to detect diseases like anemia without electricity."
from the demo-suit-is-free dept.
An anonymous reader tips news that a lawyer in Pennsylvania has filed a class-action lawsuit against Microsoft, alleging that the company's handling of Xbox Live transactions is, in some cases, fraudulent.
"Samuel Lassoff, of Horsham, PA, said an invoice he received earlier this month from Microsoft included charges for purchases he couldn't complete due to a balky download system — and he claimed it wasn't an accident. Microsoft 'engaged in a scheme to unjustly enrich itself through their fraudulent handling' of his account, Lassoff charged in papers filed earlier this week in US District Court for Eastern Pennsylvania. ... 'Microsoft breached that contract by collecting revenues for digital goods and services which were not provided,' Lassoff said in his lawsuit."
Never ever let anyone tell you what you can or should earn. Your salary is your choice. Do what you love, take control, and don't whine. This approach has worked well for me for the past 30 years. I've survived more than a few industry changes over that time.