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Comment: Re:If I was in the NFL I'd be pissed (Score 1) 400

by ShaunC (#47881265) Attached to: Microsoft Paid NFL $400 Million To Use Surface, But Announcers Call Them iPads

I'd be wanting to work at 110% of my ability 24/7, if I was forced to learn/use a device foreign to me I'd be pissed. I don't care if it's a surface, iPad, or chalkboard, let me work in a way that's most productive for me.

Would you look at that differently if you were making an NFL player's salary? I'd happily toss my Android phone and my iPod Touch and replace them with whatever shitty Microsoft devices my boss wanted me to use, if he started paying me a million bucks a year.

Comment: Re:It's not apple this time! (Score 4, Insightful) 134

by ShaunC (#47861943) Attached to: Under the Apple Hype Machine, Amazon Drops Fire Phone Price To 99 Cents

Well it's easy enough for pretentious 9 year olds to use for playing Minecraft, at least that's all I got out of the commercial. Pretty sure the blame for this phone's flop lies squarely at the feet of Amazon's marketing department or whoever they hired to produce the TV ad. The phone itself barely makes an appearance in the commercial, it's just a couple of kids yammering about how they're going to stream stuff and play games, followed by a double plug for Amazon Prime, which I'm still scratching my head over. I don't need to buy a new phone to get Amazon Prime.

Is Amazon trying to sell an actual product here, or just selling the idea of a digital babysitter? Either way I guess I'm not their target audience and I sorta wonder who is.

Comment: Re:Not Enough (Score 1) 523

by ShaunC (#47858581) Attached to: AT&T Says 10Mbps Is Too Fast For "Broadband," 4Mbps Is Enough

Regardless, most of us really don't need to stream HD from our homes.

True enough. But a lot of people do like to do that (or have to, for work), they sit around streaming themselves or their gaming sessions on Twitch or LiveStream, or conferencing via Skype and GotoMeeting all day long. Plenty of people have jumped onto the cloud backup bandwagon, and it shouldn't have to take several hours to upload today's differentials to Carbonite or Mozy. And like you mentioned, even digital photos these days can easily hit the 4MB range, so shipping the rugrats' birthday party gallery to grandma can take an hour all by itself.

Whether ISPs like it or not, the upstream is becoming just as important to residential consumers as the downstream. The days of an ack-traffic-only upstream are done.

Comment: Re:Finlandization is moral debasement (Score 1) 138

Then there were no cencorship, none at all. Sure the press, and especially government owned YLE, did have a strong bias and they did suppress bad publicity, but there was no censoring done by the government.

So the government did not actually ban books and films that were seen as pro-Soviet? Or that just isn't viewed as censorship in Finland?

Comment: Re:Users in remote offices are the best users! (Score 1) 129

by ShaunC (#47825915) Attached to: The Frustrations of Supporting Users In Remote Offices

Hey, I don't like doing phone support either. Taking a phone call puts you on the spot, with no time to think through your response or prepare an answer. There's no proofreading on a phone call. Which is precisely why some people will always insist on calling, because they know it makes you uncomfortable and assume they can take advantage. It's poor form to say "no," so I learned a long time ago to use the "I'm not sure, but I can find that out for you, I'll shoot you an email" approach. Most folks catch on and initiate contact via email because they know I'll deliver the results they're after. I often need to tweak the machines and grease the firmenpolitik; I can't do that on demand over the phone.

That said, yes, there are the treasured users, the ones whose calls I will take by default and the rest of the department knows it. The really cool ones even have my cell number, and I'll answer that for them, too!

Comment: Users in remote offices are the best users! (Score 5, Insightful) 129

by ShaunC (#47821891) Attached to: The Frustrations of Supporting Users In Remote Offices

Users in remote offices are the best users! They can email, they can call, and they all get a ticket opened for their issue. But they can't come make a scene in your department (or worse, at your own desk) because "the data pull I asked for last week is clearly out of date, my customer from yesterday isn't listed" etc. I would much rather support users via email, via ticketing, and via phone if necessary, than support them in person.

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