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Comment: Re:No Worky (Score 2, Insightful) 178

by Serenissima (#47995965) Attached to: Ask Slashdot: Is Reporting Still Relevant?
We should also clarify: People who want to read reports really don't actually want to read reports. They want pretty colors and lines that they can digest in seconds. Even then, nine times out of ten, they don't understand a typical report without an accompanying 30-60 minute meeting describing what is going on (length depends on how many graphs and/or KPIs are involved). And you are totally right! You can make the most awesome report/dashboard anyone has ever seen. It'll drill up an down through your data from the highest level to the lowest and have all the coolest maps/graphs/charts/etc. But no one in Management will ever use it - everyone likes the idea of an interactive report, but NO ONE actually wants to use it (or even learn how to use it). They want a static report with colors and lines, and they want someone to tell them what it means.

It doesn't mean they're stupid by any means (of course, sometimes they really are ;) ) but they really, really, REALLY just don't give a crap about fancy reports.

Comment: Re:'Pass it on to the consumer' (Score 1) 324

by Serenissima (#47920395) Attached to: New Global Plan Would Crack Down On Corporate Tax Avoidance
Maybe that's what needs to happen. Maybe our iPods and iPads SHOULD cost us a little bit more. In competition to lower prices, companies have moved manufacturing jobs overseas. We've become a society of consumers, we hardly produce any of the things we consume. Maybe if our "things" cost a little bit more money, there'd be more incentive to build things here and bring jobs back.

Comment: Re:Caveat Emptor (Score 1) 88

by Serenissima (#47837645) Attached to: Google To Refund $19M In In-App Purchases Made By Kids
I used to work at the Apple Store and before they released the changes to the in-app purchasing. One day, a customer cam in and was pissed off that his kid had racked up $200 in some scammy game app. I'll never forget this, but one of his main counterpoints was him incredulously saying, "What am I supposed to do? Review every app my kid wants to play??"
I nodded and smiled in commiseration, but inside my head I said, "Yes. Yes you are. You're the adult, that's what you do."
So, yeah, there are definitely predatory apps out there, but there are also a lot of dumb parents.

Comment: Re:The one question on my mind (Score 2) 256

by Serenissima (#47615135) Attached to: 40% Of People On Terror Watch List Have No Terrorist Ties
I don't know if it's the "Terrorist Watch List" but my name somehow got on a list. I remember when I was getting my ticket at the check in stand, the agent took my ID and walked off. For 30 minutes I was standing there with no answers. When they came back, they said my name was similar to a name on a watchlist and in the future, I needed to make sure to add my middle initial to any tickets I purchased. I spaced on that the next ticket I bought and sure enough, the same 30 minute process. Since then I've always used my middle initial with no issues.

The real kicker is that my name is in no way unique. It's one of the top 10 most common names in the US for the last hundred years. My last name, while not THAT common, is still very common. I actually like it because no one can ever find me online - you can Google my name - even with my full middle name - in quotes and thousands of people with the same name. It's like saying "John Smith" is on the list, so anyone named John Smith could possibly be that guy. So, if it's anything like my situation, common names may get added to a list - and from what we've seen in the past - it can be very difficult to be removed from the list.

Comment: Re:Wow ... (Score 1) 419

by Serenissima (#47561255) Attached to: A 24-Year-Old Scammed Apple 42 Times In 16 Different States
But that was the point I was making :)

It's totally the employee's fault. They violated the store policy in exactly the way that you're saying. I'm not agreeing with, or condoning it. I knew enough not to make that mistake, but knowing what I know about the pressures put on you as an Apple salesperson, I was saying I can totally see how someone less experienced or who didn't give a shit would do that. ;)

I'm totally not disagreeing with you at all. If you've spent any time in Retail, you'll know that 90% of the time, Customers really have no idea what they want or what the rules are. Most customers are pretty dumb. Hell, I couldn't even trust them to remember a password that they JUST created minutes before. They are the absolute WRONG source of any useful information - especially about transactions.

Comment: Re:Wow ... (Score 5, Informative) 419

by Serenissima (#47559147) Attached to: A 24-Year-Old Scammed Apple 42 Times In 16 Different States
I used to work at The Apple Store. And that's really the way it should work. However, from my time there, we had credit cards declined all of the time. The Apple Store is a huge place for fraudulent purchases and credit cards routinely auto-blocked access when purchases were for Apple and outside of typical purchases. We actually had the VP of BOEING's Business credit card declined. The standard procedure was to have the customer call the bank, validate that they were them, and that they indeed DID want to make the purchase. After about a minute, we could re-run the card and it'd work.

Now, when the payment device asked for an Override code, it was the job of the EMPLOYEE to got to the back and call up the bank. We're provided special numbers to call and special codes we have to type in. It's a horribly clunky and long process which everyone hated to do, but that was it. So, this is completely the employee's fault - albeit it's really a training issue and the blame rests with Apple. I can totally see why an employee would

#1) Not want to go through that process when they need to get to the next sale

#2) Possibly be new and not completely understand the process

#3) Be susceptible to some clever social engineering - ie: There are some cases where the customer must call the bank. I need an override code from the bank to process this. The customer is calling the bank, so that means I don't have to!

So it's a big f-up, but I can totally understand how and why it happened.

Comment: Re:Strabismus (Score 1) 550

by Serenissima (#47526457) Attached to: Laser Eye Surgery, Revisited 10 Years Later
I do have 3D vision, my strabismus is very slight compared to when I was younger. The surgery did work! I was worried that I would actually have to have surgery again because of how my eyes were acting up when I had my normal glasses and I would have to change focus from near to far to near again. Fortunately, the bifocal lenses help that tremendously to the point where it's not even an issue. I'm about 10-20 years younger than most people who need bifocals, but I can't argue with the results! I love reading and I'm a data analyst, so I use computers all the time - I think my eyes get a lot of training! :D As far as Lasik goes, it really doesn't seem like a worthwhile proposition because it won't really change anything for me! Thanks for the contemplation though... My appointment is coming up soon, maybe I'll look into it!

...when fits of creativity run strong, more than one programmer or writer has been known to abandon the desktop for the more spacious floor. - Fred Brooks, Jr.

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