The place where I work is about to go from two+one time tracking systems to three+1 and it's going to be a disaster.
First, there is payroll. This is the +1. Depending on the country, even salaried employees have to enter time like a time card. In other countries, it's automatically populated for salaried and only the hourly have to punch in and out.
Then there is Task Tracker 1, the ancient system we use for case management. All of our performance numbers come out of this. But it does not bear on payroll whatsoever. Your manager will smack you about the ears for not using this one. But even they admit it's broken. You cannot search for anything. Nobody uses it the same as anyone else. Nobody cares.
Task Tracker 2 was brought in two years ago and is cumbersome, clunky, undocumented, and very hard to use. You get one shot at entering numbers and it locks out changes. If you forget to submit by Saturday, you lose the billing for that week. There is a ton of paperwork to undo do the loss. You have to enter the same numbers in this system and Tracker 1. It is completely redundant and incapable of automatically passing the numbers across. Do it twice. Yay. Most of us do anything we can to avoid this system. It also has no bearing on payroll. But it is used heavily for revenue prediction quarterly financial reviews and any flaws will get you dragged in front of the VPs or CEO to explain your numbers. It can be brutal. (Given nobody really understands this thing, you can bullshit your way out of most things so I have no idea why they trust anything anyone tells them about it). Tracker 1 and 2 are home grown written by programmers who have mostly quit over time so there is nobody left who understands any of the code or why text boxes float in the middle of the screen and obscure things you need to see. Oh yes, mind the 30-second screen time out. Type faster and save your work.
With that weakness in mind, Task Tracker 3 has just been introduced. This one is a third-party product which is hard to use, completely unlike either of the previous trackers, has no data connection to anything and is being used simultaneously so you get to enter time a third place. Well, if you know how. There is a TON of training to learn how to use it but nobody has time to do the training -which is full of typos and shit grammar. Very hard to keep from laughing. But it's not funny because we are all hopelessly backed up with work and screaming clients. Daily work consists of figuring out which clients can be ignored today versus which one we have to give lip service to, and which ones actually need something. Sometimes they leave and we cheer. Management, however, loves five-dollar clients. We have lots of them. We lose money every time I pick up the phone to talk to one of them.
Anyway, nobody has any great joy for this new product. It's all "best practices and workflows" and alien to the garbage we've gotten used to using. We didn't write it so we have no control over any aspect. It does stuff we don't need. It misses key things we do need. Don't click on certain help functions because that triggers an automatic Professional Services billable charge to have someone help you (I love this personally; it's like a landmine that generates billing JUST by clicking the wrong thing that is not marked in any way. It's genius!) The vaunted mobile app is totally broken out of the box. And it nags constantly to enter time. I don't have time to take the training course but damn if this thing wants me to put time in it every damn hour. What the fuck. The lady who championed this thing bet her career on it and it's probably going to be the end of that because _nobody_ is embracing this thing and yet it cost a LOT of money to buy and license. I report to her so it might well be the end of me too. They are going to flush this department like a toilet.
So to recap, three different and non-communicating systems for task tracking plus payroll. I hardly care anymore if they want to fire me, which they probably do. I don't have time under the current system to DO anything. It's all documentation about what I am supposed to be doing. And then reprimands because none of it got done. Very down on this place.
It does not help that they hire LOTS of people every week and pass around quick bios and photos, and the new hires are all A) in other offices than mine, and B) ALL immigrants on work visas or students. So these folks get paid a lot less than the established workers. The flaw in the system is that we use a lot of homegrown systems that nobody has ever seen before, and most of it's bad, so new folks either fight their way into it or run away screaming after a week. The exit notices run deep. Many of the old timers are leaving too. When you're the "last guy who knows how X app works" and this means nothing to the bosses, you tend to wonder why you're bothering to be there.