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Comment: Re:Anyone know if this applies to free Wi-Fi? (Score 2) 99 99

I'm pretty sure the end user can filter anything they want. We still maintain a filter on the public parks around here. After all you don't want little johnny to have to ask mommy what the strange man with doing with his thing out on a park bench.

Comment: So is there a form for the ISP (Score 4, Informative) 99 99

I really want to know so I can get people flagged for making false statements to that effect. We don't have a firewall at all on our internet customers. Its wide open and has been for years. We found throttling ports was self defeating in that the torrent hoarders used encryption and other means to hide their activity anyway. The filter we had was actually causing an additional 30ms of latency and I have missed it at all.

Comment: Re:Masters of their domain (Score 1) 479 479

No I would have spotted bad hardware or a badly configured cpe device with our monitoring tools. Its really sucks when you deal with paltry little t1 lines and you end up working on a system that bears little resemblance to the equipment you normally work on. Truth be told a look at the CTMS log files would have showed a ip deadlock.

Comment: Re:This is a problem everywhere (Score 1) 479 479

I get one or two people a year, usually security camera guys who call us up and claim we are blocking ports. Jokes on them though. We haven't had a firewall at all on the public network in six years. I ripped out the shitty redhat filter they used to run and replaced it with nothing. These days my favorites are torrent hoarders who call and threaten to call the FCC for violating net neutrality. They all claim to be pros to.

Comment: Re:Masters of their domain (Score 1) 479 479

Simple config fix could have prevented that. Most CMTS have a dhcp verify feature that prevent that kind of thing. Usually its turned on to prevent some guy with a dynamic account from setting up his ip address as a static. Also the guy may have said 'test' but what he meant was let me go look at the logs. We are a small ISP so when I start working a problem I don't log into the management system, I SSH into the equipment and pull live data. I don't remember a time I've ever been wrong when I said its not the modem. Also I love it when I ask them to power cycle the modem and they say "okay Its unplugged" and I say "Then why is it still online".

Comment: Re:Be an "IT pro" already. (Score 3, Funny) 479 479

We had some guy who set up cacti to monitor his connection and he claimed he went down every evening around 6:00pm. We looked at our monitoring and sure enough every day his modem went off line around 6:00pm. The cable modem right next door to it never went offline. Sure enough on the day we showed up around 6 to look at what the possible problem could be we noticed the cleaning lady had unplugged the whole rack and had plugged in her vacuum cleaner. Then suddenly the 'pro' noticed that his router had a up time of less than twenty four hours. He didn't have any monitoring on that, just traffic. So I would say around 80% of the time when a 'pro' calls us with a problem, its not our problem.

The rule on staying alive as a forecaster is to give 'em a number or give 'em a date, but never give 'em both at once. -- Jane Bryant Quinn