Do I actually need to state that institutions are made up of individuals?
Correct, and it's those individuals that either care or don't care. Institutions do not care. They do not have memories. They do not have souls.
It's a minor point, but I object to giving these entities, made up of humans, specifically human qualities in themselves.
I can point to many instances where giving such entities (corporations, institutions, governments) human characteristics has led us to no good, and can find no instances where it has been beneficial. You want to say the president of a university cares, or the CEO of a corporation cares, then fine. But don't tell me that it's the university or corporation that does the caring.
Words have meaning.