Also as an IT guy, I find his comments pretty accurate. I work somewhere that employs a lot of recent college grads, and anything that doesn't involve going to their email or into our main software package (which better look exactly the same with all the icons in the same place) might as well be ancient magic to many of them.
For example, when it involves a computer, many of them don't seem able to go through a thought process like "X isn't working. X needs to be turned on through Y, I should check Y and see if X is turned on."
Maybe you think you're some kind of genius because you learned the very obscure Ctrl-c, Ctrl-v shortcuts, but... you're obviously not.
You joke, but i've had users treat me like i'm a goddammned wizard for simple stuff like that many a time, it's actually a bit disheartening.