These attitudes persist today. A man used an ATM outside a bank, and the machine made noise but no money came out. His receipt indicated money had been withdrawn from his account, so he used his mobile phone to call the bank and report the problem. He was told there was nothing they could do, could not send anyone to look, etc. He then hung up and called back, reporting that the ATM had spit out too much money. A bank executive and repairman were on the scene in less than five minutes.
I actually had this happen to me at a Home Depot. The self-checkout machine had been loaded with a cassette of $10 bills where the cassette of $1 bills should have been. I got $30 change from my $20, instead of $3. Being a (usually) honest kind of guy, I walked over to the clerk monitoring the self checkout lane and smiled, handed her the money and the receipt and said "No.", and pointed to the machine I had used She and the floor manager had that machine open in less than a minute. I got to see enough to note that the cassettes were all the same size and color, with masking tape labels for the denominations ($1,$5 and $10). I guess someone had loaded that machine in the reverse order. I think they were wondering how many people had used it that morning, and neglected to report the discrepancies. The experience brightened my whole morning (especially as the self checkout machines always squawk if you don't place each object you buy on the weight scale, because they just *know* you're gonna try to sneak something through).