If the Govt. encouraged drone-flying then it would have a cadre of skilled operators who took their hobby seriously enough to want to see it well regulated and free from idiots. That way a basically unenforceable law costing millions to police would be mostly self-policed by people with decent civic values... As well as cutting edge skills and technology. Hey what's that you say Sooty? 'Nerds being sociable?' Yes, why not.
In the UK plane spotters were once seen as some sort of terror threat but then it was realised that the anoraks would be the best people to spot an unusual sort of person.
At the start of WW2 many 'radio hams' were available to become the core of rapidly expanding signals sections.
By all means have an unlicensed backyard toy category of no registration (though everyday laws of privacy, harassment etc still apply) (a bit like flying a kite.) and a 'big-boys' category but make it something people want to achieve, belong to, participate in, rather than endless form-filling and wallet opening.
The current UI can't be a disaster because new customers would be few and far between, which isn't what you're reporting. So the current UI might be 'old fashioned' but just the WISIWYG interface that appeals to customers who have to train staff to 'go through the steps' not 'guess what button to press'.
Especially when people do a repetitive job they don't need icons or 'are you sure' or touch-screen-goodness. They need Ctrl-A, Q then T to get them to the bit they want. Horribly 1980s, but it works a treat and doesn't need a single second reaching for a mouse.
If news leaks out before the event there will be Panic Buying which will turn a few hours of physical disruption with say a 10% overall infrastructure failures for a few days, into a maelstrom of stockpile madness. How will the repair trucks get their fuel when it's all been bought by consumers?
The telecoms used by telecoms repairers to order parts etc is a 'how does the snowplough driver get to work' problem.
The number one problem is at the input interface: People will only use it if it's useful or there is someone standing over them with a cosh. So how do you do that? By finding applications they find useful for their knowledge or sharing knowledge. Progress report, interface specs, requests for changes or whatever the knowledge generators want. So it's a management problem.
Say to management, "I have this as a solution, I think it's the most flexible, can we give it a try? Look! I've piloted it on my latest project and see what it can do... Think how useful if..." When management champions it there is some chance of it working. Until then paddle your own canoe and offer to show people how clever you are.
It's a good overall question, but exactly the same issues apply to 'Enterprise'(whatever that is) and novelists trying to keep track of places, people, timelines, todos, feedback etc. Until you've really put any solution (I've tried all sorts over 35 years and keep coming back to a book of notes or a master notes document.) to the test by actual use you won't understand the practicalities. The human brain is a pretty good filter if you can do basic organisation and remember to make notes/put things in the right place.
Look around you. 10% are really bamboozled by [Insert skill here] and 10% are streets ahead of those that get by. Maths, Foreign language, social skills, drawing. (Skydiving may be an exception.)
Have you heard of BAD-GOOD-BEST clinical governance? 10% of clinicians lead and make big efforts to study and improve. 80% 'keep up more or less'. 10% are drunk and/or good at covering up their lack of competence. (See http://vulpeculox.net/ob/index... and follow the bad-good-best link)
Let me also draw your attention to the '10% rule' in gene-controlled attributes. Left-handedness, Harder tooth enamel and so on. IMHO this is an evolutionary insurance mechanism (nothing whatsoever to do with the subject) so that if there's a mass-wipeout type event then there may be odd-balls who are far enough different to survive.
But if I want to view the poems of Emily Bronte I don't want 100 gazillion results from Amazon.
Just like I use NoScript and AdBlock+ so I want to cut out the shop windows. If I want info from the web then I don't want canned waffle.
Tech is for older kids. Challenge and experiment at this age. Lego to make a bridge that the cat can cross . Draw a picture that Auntie thinks actually looks like a Badger not a [insert vague animal here] Create a birthday invitation card that has fizz. Ask 1,000,000,000 questions you don't know the answers to.
A fanatic is a person who can't change his mind and won't change the subject. - Winston Churchill