I bought a nook Simple Touch for my Mother's birthday. It seemed like a good deal (reduced from £80 to £30 for "London Literacy Week") and there were numerous books listed in the "free content" from the 1800s that had been published right next to where she lived that would be of interest to her in her Genealogy hobby.
From the start I was annoyed by it - you couldn't activate it to use in any way without first associating it both with a working Credit Card and an active email address. As it was going to be a surprise I had to go to the trouble of setting up a separate email address just so she wouldn't be tipped off by the (non-optional) "purchase notifications" it sent to that address every time you added a book.
Then, there were the restrictions. 80% of the storage was reserved for DRM'd material - if you downloaded restriction-free files from Gutenberg or similar you could only fill 20% of the provided storage. Oh, and remember all those "free" books I researched before buying it? *Every one* on the US site refused to download saying that "For copyright reasons this content is restricted to US downloads only". Even though I was in Scotland, and the books were published in Scotland, *in the 1800s*...
Oh, and the clunky DRM support requires you to run a piece of third-party (Adobe) software to "authenticate" the device that's not available in any form under Linux. I ended up having to download and install a pirate copy of Windows just to be able to initialise the machine! (I feel so *dirty*...)
There turned out to be a much smaller selection available on the UK site. Of those, maybe one in six would fail to download and crash the machine. Barnes and Noble "fixed" this by deleting the files remotely, and proudly emailed to say the problem had been "resolved". Er, no. "Resolved" would have been for the books to be in a condition to be read on the device that was purchased to read them - anything else doesn't qualify as a "resolution".
The device itself died three weeks into setting it up, and it took the best part of *two months* to get a replacement. (From their factory in Poland...) Which was dead on arrival. At least the next replacement took less than a week. And then I had to set about loading all the books from scratch.
Oh, and the "local number" telephone support was a very faint woman with a Canadian-sounding accent over a bad VoIP link with a 2-3 second delay. But you don't need to worry about that any more, as since I had all these problems they've withdrawn the support number entirely and now you are forced to use "Live Chat" on the wensite during the hours of 9am-6pm. *Their* time zone. Which translates to 5pm-2am where I live.
So, now it works. Except that as my Mother doesn't have a Credit Card I've had to leave it registered with mine. And something like 80% of the "Front Page" you get when you turn it on is something that will lead to you spending money if you click on it. I've had to simply scramble the wi-fi settings so it can't communicate to purchase *anything*. If they'd been a bit more subtle about it I might have left her with the option of buying new books, but as things stand their money-grabbing philosophy has backfired.
Sorry this is such a long rant. The really annoying thing, above all else, is that when it works it works really well - the touch screen is extremely responsive, the battery life is good and if they didn't screw you with the hellishly intrusive DRM I would have been happy to pay two to three times as much for the hardware.