There's a flip side. I brought in an iPhone 5, almost out of warranty, with a broken sleep button, to the Genius Bar on my way to work. The guy said "yep," 5 minutes later I walked away with a fully functioning replacement, no questions asked; got to my office, and it was like having a brand new phone.
Then I was at an AT&T store. I saw a I guy with a Windows Phone; same thing---button issues, still under warranty. He got told to ship his phone somewhere. He needed his phone so he couldn't ship it off. So he got told to haul is ass somewhere thirty minutes away to a depot, and maybe after they looked at it there would get a replacement. The look of confused frustration on his face made me feel like I was taping an apple commercial.
Bottom line is: everyone says Apple is more expensive. Well, first of all, it's not. Same price for the top-tier Apple and Android phones. OK, so the cables are more expensive and proprietary. True that stinks, but maybe that pays for stuff like the Genius bar where they go out of their way to make life easier for you.