What graphics company should I buy from?
Submitted
by
PalmKiller
PalmKiller writes "My question is who is a reputable graphics company (reputable as in stands behind their warranty) that makes an AGP 4x/8x video card that performs as well as my Geforce 4 Ti4400 did (i know I know pci-e...but I don't want to upgrade my memory, mb, cpu right now)? I am not stuck on nvidia chipsets though they seem to work better with my amd processor. My Ti4400 spec page:
http://www.pny.com/products/verto/discontinued/geF orce4/ti4400agp.asp
And here is why I am asking:
Well a few days ago my PNY Ti4400 video card went belly up. Flashing color blocks in text mode, the whole gory end type thing. I bought it in june 2003 from a internet reseller, so its slightly less than 4 years old. I put in a geforce 4 mx card I had laying around, and well needless to say it sucks. It had a lifetime warranty, and I am short on cash so due to the wife, new baby, etc...so I then decided to request an RMA from PNY...it was promptly denied.
When I asked why I got this explanation (cut and pasted with only my personal info obscured):
Date: Mon, 26 Mar 2007 12:03:37 -0400
From: Technical
To: *My Real Name*
Subject: RE: RMA Request via Web — Verto Graphics Card
The life time warranty means: the lifetime of the product or life cycle
of the product. All product has a time where it becomes obsolete, as is
this case. It is considered old technology and can not be replaced.
— Original Message —
From: *My Real Name* [mailto:xxxxxx@xxxxx.net]
Sent: Monday, March 26, 2007 11:41 AM
To: Technical
Subject: RE: RMA Request via Web — Verto Graphics Card
It says in my paperwork that it has a lifetime warranty. I am still
alive as is the computer it was put into, so what exactly does lifetime
mean to your company?
thank you
*My Real Name*
On Fri, 23 Mar 2007, Technical wrote:
> Randal,
>
>
>
> We're sorry that video cards life cycle has expired and the warranty
is
> no longer in place.
>
>
>
> ________________________________
>
> From: xxxxxx@xxxxx.net [mailto:xxxxxx@xxxxx.net]
> Sent: Friday, March 23, 2007 5:06 PM
> To: Technical
> Subject: RMA Request via Web — Verto Graphics Card
>
>
>
> Name: *My Real Name*
> Email: xxxxxx@xxxxx.net
> Phone Number: 870-853-xxxx
> Address: *My Street*
> City: *My City*
> State: *My State*
> Zipcode: *My Zip*
> Country: United States of America
> Date of Purchase: 06/04/2003
> Proof of Purchase: yes
> UPC Code: N/A Lost box
> Product Category: Verto Graphics Card
> Product: GeForce4 Ti4400
> System Information: Soyo Dragon 333 Ultra motherboard
> Operating System: Windows 2000
> Description: Was working great with this mainboard, suddenly it has
> strange color blocks all over the place in graphics modes, and funny
> text in text mode. Does the same thing with a new gigabyte mainboard.
> I tried a geforce 440mx in the mainboard and it worked properly, so I
> determined that this board has died.
>
>"
http://www.pny.com/products/verto/discontinued/ge
And here is why I am asking:
Well a few days ago my PNY Ti4400 video card went belly up. Flashing color blocks in text mode, the whole gory end type thing. I bought it in june 2003 from a internet reseller, so its slightly less than 4 years old. I put in a geforce 4 mx card I had laying around, and well needless to say it sucks. It had a lifetime warranty, and I am short on cash so due to the wife, new baby, etc...so I then decided to request an RMA from PNY...it was promptly denied.
When I asked why I got this explanation (cut and pasted with only my personal info obscured):
Date: Mon, 26 Mar 2007 12:03:37 -0400
From: Technical
To: *My Real Name*
Subject: RE: RMA Request via Web — Verto Graphics Card
The life time warranty means: the lifetime of the product or life cycle
of the product. All product has a time where it becomes obsolete, as is
this case. It is considered old technology and can not be replaced.
— Original Message —
From: *My Real Name* [mailto:xxxxxx@xxxxx.net]
Sent: Monday, March 26, 2007 11:41 AM
To: Technical
Subject: RE: RMA Request via Web — Verto Graphics Card
It says in my paperwork that it has a lifetime warranty. I am still
alive as is the computer it was put into, so what exactly does lifetime
mean to your company?
thank you
*My Real Name*
On Fri, 23 Mar 2007, Technical wrote:
> Randal,
>
>
>
> We're sorry that video cards life cycle has expired and the warranty
is
> no longer in place.
>
>
>
> ________________________________
>
> From: xxxxxx@xxxxx.net [mailto:xxxxxx@xxxxx.net]
> Sent: Friday, March 23, 2007 5:06 PM
> To: Technical
> Subject: RMA Request via Web — Verto Graphics Card
>
>
>
> Name: *My Real Name*
> Email: xxxxxx@xxxxx.net
> Phone Number: 870-853-xxxx
> Address: *My Street*
> City: *My City*
> State: *My State*
> Zipcode: *My Zip*
> Country: United States of America
> Date of Purchase: 06/04/2003
> Proof of Purchase: yes
> UPC Code: N/A Lost box
> Product Category: Verto Graphics Card
> Product: GeForce4 Ti4400
> System Information: Soyo Dragon 333 Ultra motherboard
> Operating System: Windows 2000
> Description: Was working great with this mainboard, suddenly it has
> strange color blocks all over the place in graphics modes, and funny
> text in text mode. Does the same thing with a new gigabyte mainboard.
> I tried a geforce 440mx in the mainboard and it worked properly, so I
> determined that this board has died.
>
>"