Came here to post this very game.
Troika was always an overly ambitious company. Their writing and setting development was top notch, but all their releases demonstrated an apparent lack of management oversight and nitty-gritty game programming/scripting expertise. Bloodlines is a great example: the first two and a half areas are brilliant, with rich characters and excellent writing and comparatively few bugs. It was among the best FPSRPGs I'd ever played.
Then the rest of the game is increasingly a trainwreck, until the last level is just a silly run and gun through a repetitive skyscraper, which was so regressive in terms of design that it smacked of FPS games pre-Half-Life. Tons of stuff was obviously cut from the game, and it seems quite likely they had to rush it out the door to make deadline, with stuff unfinished.
Arcanum had many of the same flaws as Bloodlines - stronger early game than endgame, cut or abandoned gameplay elements, bugs and a lack of fine-tuning - but on nowhere near the same scale.
I always liked that game, Granted i can't ever remember playing the end of it.
You have justified your existence in your organization. If all of these perceived problems were solved, you wouldn't have a job because the users wouldn't need you any more. The CIO could sit at his desk on his mega-console and handle everything with the touch of a button.
All programmers are playwrights and all computers are lousy actors.