Is it really the release cycle, or is it that you feel that Firefox isn't listening to its customers.
Oh, it's the customers, definitely. Actually, can we say "users" rather than "customers?" Otherwise we get into the whole basis of the customers being advertisers and buyers of profiling data and the users being the "product". I couldn't care less about the "customers" by that definition. But I think they could usefully listen to their users rather more than they do.
And who are the customers, really? The extension developers, or the people that use it on a daily basis to surf the web?
That's an easy one. The customers are me. I mean, I'm not the only user (or ex-user really, although all my machines aren't quite switched over yet). Anyway, I'm not the only user they had, but I'm the main one that I'm prepared to get annoyed about. Of course, if it was just me, I'd probably have moved to (say) Pale Moon and forgotten about it. But there do seem to be an awful lot of Mozilla users who share my disappointment with the project overall.
In my opinion, the customers are the people who browse the web.
Can't fault you there, mate.
And if I look at it as that kind of customer, I am quite happy with Firefox and its release schedule.
Whoa, whoa, whoa! If the important thing is the users, then what does the release schedule have to do with anything? Much less your personal opinion of the release schedule. I mean I can see "happy with the release schedule, irrelevant as it may be" but you kind of lost me on the "happy with Firefox" bit. As if that followed automatically from the definition of "customers". And the way you made it sound like "the users are important, therefore Firefox is still cool and Australis isn't a widely loathed abomination inflicted upon the userbase by an increasingly out-of-touch dev team".
I mean I'm sure that's not what you meant, but it certainly came across like that.
Sure, sometimes something breaks, but they are keen to fix many of these problems.
Cool. Now if only the problems they were keen to fix were the ones their users were keen to see fixed, this wouldn't be controversial at all.