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Comment How stuff like this tends to happen (Score 1) 203

Large IT companies seem to make most of it's money by taking on customers that nobody in their right mind would take on, basically due to the fines and punishments that come with abject stuff-ups for mission critical system from three-letter agencies and large companies.
Yet somehow they make a profit and completely hash it up while protecting themselves legally - ready to find another victim.

Sales people walk in and sell to these customers the moon and kitchen-sink - including things which are technically not possible thanks to liberal use of marketing-speak - taking up many words in the English language to say very very little, but sound impressive. Words like "cloud" and "new IT" and "big data" etc. etc.
These ridiculous expectations are then dumped on the tech staff who are only told AFTER the fact. Tech comes back and mentions that what has been sold is impossible to implement within reasonable budget/timeframes.

In any case to protect the IT company legally, the people who work for them have to write up loads and loads of documentation and other ITIL legal stuff to ensure that any time that they touch the system to make any change whatsoever that the company is covered legally from any multi-milliondollar fines. Not only does this take a lot of time to write up, but it's very expensive to pay people to do this, so costs to the customer mount exponentially depending on difficulty.

While all these bureaucratic nonsense goes on, nobody can actually do very much on the environment.

People come and go from the company over the large amount of time it takes to get stuff done, typically not handing over work properly and costing the IT company more time to retrain new employees, and some of them are simply thrown in the deep end with little help. Due to the insanity these new employees have to work with, they typically quit early and change jobs - costing even more money and wasting more time. To deal with this issue and to try and save money, the jobs are then farmed out to India or the Phillippines, and to places where people will accept lower pay and probably make an effort to put up with the nonsense due to their life depending on it.

So now you have a bunch of people on the account whose English is not 100% and who are trying to deal with a complete mess, completely remotely. Because it's all outsourced and done remotely with various people scattered all over the world in different timezones - you can imagine how difficult it is to get everyone together to decide on anything. A good amount of time is wasted on communication and collaboration - which costs the customer even more money again.

You can be fairly certain that given that there are too many cooks, they stuff up and this wastes more time, costs a little less money now, but now what is produced is still not very much and the quality is iffy.
Given the iffy quality, this now causes more problems and takes more time and costs more money to fix - which the customer ends up paying for.

End result? The whole project goes WAY over budget and takes WAY too long.... BUT, thanks to the IT company filing all the paperwork THAT WASTED ALL THIS TIME IN THE FIRST PLACE, they feel that they are legally protected from the client - who feels that they have been completely screwed (which they have).

So the customer eventually sues for this hash of a system that is unfinished and over budget.
Large IT company comes back with all the documentation and contract legalese and says "Sorry about your luck"

Large IT company goes on to find fresh meat, and the cycle repeats.
Customer goes to another oversized IT vendor and they do the same thing.

Comment Re:First post! (Score 0) 280

Ah Australia --- A country which prides itself on a stifling bureaucracy, naysaying, playing time-wasting political games, coming up with new complex and unnecessary laws, trying to run a nanny-state, being a bunch of killjoys, finding legal avenues to stymie new developments, whinging about problems rather than doing anything about them, outright hostility to anything new, NIMBYism, and doing EVERYTHING possible to ensure that engineers who actually DO things, and anyone with a new disruptive idea who wants to get something done, gets wrapped heavily in red-tape of some description, verbally beaten into a pulp, and fed to the dropbears.

Our economy is in trouble, but we can sell the world politicians, lawyers, and bureaucrats.
Won't build us a network infrastructure for the future though.

Terry Gilliam's film "Brazil" should have been called "Australia"

Comment The ITIL approach sucks for security (Score 4, Interesting) 192

The problem with vulnerabilities is when you are in an organization where simple patching is overmanaged to death so that the patches are never applied in a timely manner.

As I have discovered, it is a lot better in a legal sense to leave things unpatched. The patching requires downtime, it adds nothing to business, it introduces risks to the system of a failed change. If the patching screws up, then YOU take the blame.

It is just MUCH easier to leave the vulnerability unpatched and tolerate getting hacked. Reason? Because then somebody else takes the blame. It wasn't you, Mr. System Admin, who broke the system, but someone else. Therefore, it's not your fault. You can walk away with your paycheck as the system explodes in the background. If you noticed the vulnerability and made plans to patch it, and it doesn't get patched due to some bureaucratic ITIL wrangling, you can just walk away from the carcrash.

Patching vulnerabilities just isn't a priority for many IT environments.

Comment If you think suspend is bad (Score 1) 378

...wake from suspend is a whole lot worse.

Tried getting my wireless logitech keyboard to wake up my ubuntu-installed intel NUC to wake from sleep, but I can't get it to work.
Logitech's Unifying receiver can wake from sleep on Windows out of the box, but ubuntu needs hacks and tweaks... of which I can't get to work.

Having to get out of the chair and lean over to hit the power button on the computer should not be a feature when there's a wireless keyboard on the couch.

Nonsense. Space is blue and birds fly through it. -- Heisenberg