Comment: Re:DotA - fun game, horrible community (Score 1) 173
Comment: Re:S2 games (Score 1) 173
Comment: Re:Put everything in writing (Score 1) 902
I'd also suggest trying to teach people something. Usually you'll see some sort of pattern in their requests. If they're having problems with their email a lot, maybe it would be good to spend some time showing them how Outlook works. A lot of people have no idea on what you can do with it. It's a great opportunity to be proactive and help them out. IT has an interesting role in an organization where your job is to assist everyone else to get their job done (for the most part). Try treating people as customers for a while and things get a lot better.
I speak from some experience. I had a "manager" (more a senior admin) at a smaller 40 person company and everyone thought he was the BOFH. After he was basically forced out of the job (office politics got really bad for a while) I had the opportunity to change things. We set up a quick 15 minute weekly meeting to let people talk about issues they're having so that we could hear what's going on. The perception of IT changed drastically to that of IT helping them rather than IT doing some black magic or playing games all day. I think some of the perception issues were due to a lack of understanding and visibility, which lead people to believe that IT didn't do anything.