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Comment: Re:Listen to Sales - as hard as it may be (Score 1) 158

by Mr Z (#48015009) Attached to: Ask Slashdot: Software Issue Tracking Transparency - Good Or Bad?

We do something similar with our tool releases at work. The release notes indicate bugs that were filed on a previous release and closed with the current release, and if there are open issues what the open issues are. (Usually, it's something very obscure, otherwise it would be fixed.) We do something similar with chip errata. The errata document states which chip revisions are affected, and thus implicitly what chip revision fixes the issue.

Thus, we actually have a two tiered approach. There's the internal system(s) that tracks bugs against the actual development. So, if a bug shows up in a development version, developers and internal testers can file bugs on each other. All that noise has absolutely no business going outside the development team, as it's really just developer-to-developer communication. Then there's the customer issue tracking system. Customer-reported bugs get filed in that system, and they get their own ticket number, and it gets tied to a bug filed in the internal system. The customer bug reports are the ones we comment on in the release notes, along with any notable bugs we discovered in internal testing that customers may not have hit yet.

Disclaimer: My description above is a loose description of the processes we employ at work, and there is variation across teams and business units. It isn't intended to be rigorous. I'm only commenting on my team and teams I've worked closely with. The principle is the same, though. Our dirty laundry (the internal bug tracking system) stays internal. Externally reported bugs get tracked somewhat more opaquely, simply connecting the bug report to the release it's fixed in. It seems quite reasonable to me.

Comment: Re:I don't drink coffee. (Score 1) 228

by Mr Z (#47877491) Attached to: DNA sequencing of coffee's best use:

For me, both coffee and beer took a certain amount of acclimation. For coffee, I started out 'candying it up' with a ton of sugar and cream/creamer. And then one day I said "the heck with it" and started drinking it black. Within about a week or two of drinking it every day, I found I actually really liked it. Now you can't keep me away from it. I drink half a pot to a pot of coffee a day, and don't shy away from espresso.

It was a similar story with beer. I started out with really smooth beers (Red Dog was the choice for a fairly smooth, inoffensive beer at the time), and then one day I decided I was going to try all sorts of varieties whether I liked them or not. I started with the beer I had tried and liked least (Guinness Extra Stout—this was before they had the widget cans), and made that my exclusive beer for awhile. After a couple six-packs, I found I really appreciated it, and my palate was now open to a much wider range of beers. I've tried a few hundred different beers since then, and found it quite an enjoyable journey.

I think with both, there's the 'bitter' aspect to get over. Once you get past 'bitter', you can taste the rest of the beverage and enjoy it.

Comment: Re:I don't drink coffee. (Score 1) 228

by Mr Z (#47877467) Attached to: DNA sequencing of coffee's best use:

Try a Rochefort 10 sometime. It's a delicious (and potent) Belgian beer with carmelly goodness and very, very little hops to it. It's liquid candy.

When I tried to brew a clone recipe of it, the recipe called for a ton of Belgian Kandi sugar and grain, but the only hops were aroma hops added in the last few minutes of the boil. The clone came pretty close. (I think the differences were in the yeast, and the temperature profile during fermentation, really.)

Comment: Re:Make round-up ready beans (Score 1) 228

by Mr Z (#47877443) Attached to: DNA sequencing of coffee's best use:

I've actually visited a coffee plantation in Puerto Rico. The fresh ground coffee I had there was delicious, too. But, then, I voted for "bioengineer all the major vitamins," as I drink between half a pot and a pot of coffee a day. (It doesn't need more caffeine; I enjoy the flavor and too much caffeine means I'd get less of the flavor! But I also enjoy the caffeine so no decaf either, please.)

Or did you mean "everyone voting for Roundup Ready?"

Comment: Re:how about .... (Score 1) 131

by Mr Z (#47825463) Attached to: Facebook Blamed For Driving Up Cellphone Bills, But It's Not Alone

And where on the label does the Facebook app say how much data it's going to use?

And how about the fact that for a long time, the FB app was fine, and then a change that FB pushed out to folks surprised them later only after they were using it?

It's worth remembering that not using the facebook app is supposed to hit facebook harder than yourself.

That's only true if there's a wide-scale boycott. Otherwise, network effects suggest you're wrong. It's like arguing "Not using Windows is supposed to hit Microsoft harder than yourself." BS. Microsoft hasn't felt a thing since I switched to other platforms years ago. I, however, have had to deal with incompatibilities and quirkiness. For the vast majority of users it never made sense to switch from Windows and it still doesn't, and the reason why is network effects.

Your arguments remind me of the 'Countepoint' guy from Airplane.

The issue here is that most smart phone plans make you, the user, responsible for paying for the total amount of bandwidth consumed, but the phone and the apps don't give you a good mechanism to allow you to act on that responsibility in a meaningful way. Saying "Well, then, don't use it" is unhelpful and unrealistic.

Comment: Re:Misleading wording. This is not autoplay. (Score 2) 131

by Mr Z (#47823427) Attached to: Facebook Blamed For Driving Up Cellphone Bills, But It's Not Alone

On my BB10 (which I otherwise quite enjoy), many websites will autoplay video. I'll click on an article to read it, and then 10-15 seconds later (sometimes faster, sometimes slower), it'll freeze and force me into a full screen video due to autoplay. Sometimes I can get it to stop quickly and can go back to the article, but quite often I just swipe to make the video not-full-screen and immediately close the page.

That gap between opening the page and getting hijacked by the video appears to be buffering time. That burns bandwidth my connection before I even get a chance to know it might be happening. And, as you say, it's a special kind of awfulness. I'd love to disable this autoplay, but there doesn't seem to be any option for this. (FWIW, disabling Flash doesn't do it.)

At least FB has a setting where you can disable this. The fact it's taken multiple 'news' articles on multiple websites to get the word out, though, hints that FB's roll out of the feature is antisocial at best. If nothing else, they should have defaulted it to preloading only if it was operating over WiFi.

Comment: Re:how about .... (Score 5, Insightful) 131

by Mr Z (#47823415) Attached to: Facebook Blamed For Driving Up Cellphone Bills, But It's Not Alone

Ok, so you're saying "never launch the Facebook app" is the only responsible choice? These are videos that autoplay without audio when they're not even visible on the screen, so you don't even know that this is happening. (Ok, for the FB app, there is a setting to disable this, but the fact that people haven't heard of this without multiple news articles on the topic says that FB's default caught a good fraction of their users by surprise.)

I personally have been bitten by autoplay ad videos on my BB10 when trying to visit news articles. I haven't found a way to disable video auto-play on this phone with its browser at all. (No, disabling Flash doesn't help.) Are you saying that the only responsible action is to never browse the web from my phone, so I never get bitten by a website that might spring an unwanted, unwarranted (and usually unrelated to the article) video on me? If I browse the web, I'm irresponsible?

Please, do explain how personal responsibility plays a role here, and what it translates to for someone who has no interest in viewing any videos ever on his/her smartphone unless they explicitly ask them to be played. Do tell me how to rectify this moral failing.

Facts are stubborn, but statistics are more pliable.