Comment: JD Power (Score 1) 672
I used to work as an Advance Quality Engineer in the automotive seating industry. Part of my job involved regularly reviewing the JD Power results for the platforms on which I worked.
The most "amusing" results were when JD Power asked people to rate the ease of movement of the headrest, on a seat which had a fixed/non-movable headrest. (hint... you can't... at least not without "special" tools) Of course, people rated that the headrest was too difficult to move. (duh!) There were lots of questions like that.
I am not saying that JD Power has no value... just that you have to be careful not to take any survey too seriously. Too much depends on the validity of the questions.