Even when I was 14 years old, back in the 80's, I knew that Apple's closed system was no good. Yes, at the time, they had better hardware, software, and such, but it wasn't easily upgradeable, not without spending twice more for a part than what you could put in an IBM compatible. And, look what happened, Wintel machines won. More and better innovation came from the hardware manufacturers that had to compete with each other for user's dollars.
Only software suffered because Microsoft had that locked up. Here Apple won the day for a long time because they did have the more creative designers. Now that we have competition in the OS field, we are starting to see better ideas flourish and rise to the top. We are starting to see better designed software interfaces that allow the user to feel at ease with their computing device.