That should be, they have home customers needing this? This is almost pointless news, claranet moved away from being a home customer broadband provider years ago. I was a customer for many years and the tech guys were awesome. They would know what you were asking them and I rarely had any problems. The business changed their focus towards business customers and drove a lot of existing customers away with their policies. Just look at their homepage and find the consumer broadband. Even then on the page for home consumers it is talking about business customers.