With all the constant trouble I, and many others had with the pre order system, I decided to ditch these guys. Their customer service was not great, and to screw up the most basic part of any business (taking peoples money), I decided my best bet was to just get raped by one of the big 4, and buy a contract phone.
Sadly, I was looking forward to this phone for quite a while, but I'm tired of the mistakes and gimmicks for what amounts to last years phone.
Yes it was unfortunate that they had some issues on the payment processing, and it did result in some people getting their phones out of sequence (later purchasers got it shipped before earlier purchasers), and they handled the PR of it pretty badly (posting nothing on facebook/g+/forums etc, and the only info coming out was from an employee posting on reddit).
But even so, the vast majority of people got their phones shipped by the date they were promised. For the most part everyone ended up alright. And I must say, the phone is incredible. Especially the battery life. I've actually made it through 2 whole days without charging, and that even included a bit of actual use. Other phones I've had, even if I never turned the screen on, I'd be lucky to make it 36 hours.
The only thing that has really disappointed me about the phone is the slow-mo video capture (60fps or 120fps). When you turn those on, the video quality becomes terrible. 720p 120fps looks like a really bad 480p video, and 1080p 60fps isn't much better. Some people think there may be a software fix, and I hope I'm wrong, but my guess is that even with the reduced resolution, it's just too many frames to push through the video processor and it has to choose a really low bitrate to keep up. The 4k video at 30fps, however, is great. Super high bitrate too (I think my tests came out at something like 60-70 Mpbs).
Even if you didn't get raped elsewhere, I think it was a bad move to bail out on your preorder, but since you also got raped in the process....doubly bad move on your part. You let emotions overrule logic.