Comment: Re:Good riddance (Score 3, Interesting) 53
Working for a home-builder using Motorola iDEN phones was a blast. Like OP, we played with the data in the field quite a bit, and ISTR it did require a DUN connection to work but it was rock-solid. Sprint screwed up our billing so badly after taking over Nextel that we wound up with two accounts -- one Nextel and one Sprint -- no longer with shared minutes or services even though we were promised that everything would remain under one account. The situation was so frustrating that the operations manager asked me to work on the issue. I wound up having several meetings with various carrier business sales teams, including the regional Sprint/Nextel reps who promised that within "a few more months" everything Sprint and Nextel would be fully combined, including plans and billing. I ended the Sprint/Nextel meeting within a few minutes and kicked them out of the office (diplomatically, of course) as I had told them we wanted to move to Exchange-compatible phones (ActiveSync) NOT BlackBerry (my exact words before the meeting were "If you come with just Blackberries, don't come at all") and they showed up with nothing but BlackBerry and another promise that we'd be able to get non-BlackBerry phones within "a few more months." (None of their promises ever amounted to anything for us.)
We couldn't wait "a few more months" so we moved people who didn't need PTT over to AT&T and just kept the Nextel service for builders in the field and their in-office managers who used the hell out of PTT. Within the year following that move we brought the builders over as well as our new building management system required Palms, while Sprint/Nextel continued to make promises of "a few more months."
The short, Sprint bungled the whole thing with Nextel so badly that we halved our account with them within four months (about 180 phones) then were completely moved off within 18 months. I have a similar story about Alltel and Verizon, but I'll save that for a "bad Verizon" story.