raptor78 writes "Standardized hardware has consistently proven to be easier to administer. What about PDAs for your technicians? Is there an ideal PDA that provides easy access to the calendar, contacts and email while still being relatively easy to navigate a mobile webpage? Our field technicians require structured procedures to ensure they can complete all the required tasks of being a technician. Until recently, we just allowed them to pick their own cell phones and PDAs. However, with all the recent technologies and varieties coming out, it seems the engineering staff spends as much time supporting the technicians as our clients."