This reminds me all too much of the "Law & Order" Called Home (2008) episode http://www.imdb.com/title/tt1031360/synopsis
Simply, people can no longer remember passwords good enough to reliably defend against dictionary attacks, and are much more secure if they choose a password too complicated to remember and then write it down. We're all good at securing small pieces of paper. I recommend that people write their passwords down on a small piece of paper, and keep it with their other valuable small pieces of paper: in their wallet. —Bruce Schneier 2005
Pre obviously failed to live up to all the expectations piled up on it when it first came out with the Palm Pre. The lackluster marketing should be blamed. I owned a Palm Pre at one point and it sucked not having a phone able to record video. That ability didnt come until the 3rd software update.