So at the end of this summer I bought the Orange Box in a local gamestore near my home where I stay during summer. I return back to my dorm room soon after (before having had time to install the game) and once I get back here I do... But... It does not work. No. The game box was definitely new and unbroken (also in plastic wrap) yet for some reason the installer tells me "This serial code is already in use". I could not return the game because the store was 3 hours away by car.
I contact steam support and I'm told to take a picture of the note with the serial number on it and the receipt. I do.
Now they give me a unique code. I am to write that code on the same paper and take another picture and send them. I do.
Now they tell me they can't do anything, because the game was obviously bought used. The store in question actually does sell used games, which can be seen on the reciept too. Shit.
So what do I do?
I write something like this: "You have seen the receipt already so you know the game was bought at full retail price. If I knew the game was used I would not pay that much money for it. Certainly not for a game utilizing online serial code validation. Secondly, this game was purchased in Sweden. If the game was owned by someone else who sold it to that store it seems likely that whoever did that was also Swedish or had installed the game while in Sweden. You could perhaps take a quick look and see if the serial code is registered to a Swedish steam account."
A few hours later: "We've transferred the serial to your account. This is, however, not standard procedure."
Steam is not without its faults. Thank god there are some sensible people working in their support.