How Emoticons and Capitalisation Affect Perception
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by
Jeremy Dean
Jeremy Dean writes "Compared with face-to-face communication, nonverbal cues in email are lacking. But humans are fabulous at generating meaning even when cues are sparse. Psychologists have theorised our motivation for generating meaning is reducing levels of uncertainty and helping predict other people's behaviour. This might explain how, in emails, even two simple things like capitalisation and emoticons can have important effects on reader's perceptions. People want to predict our behaviour, and we theirs."