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More likely is that some other factor is causing this, perhaps the powerstrip he's plugged it into has a badly grounded outlet, or perhaps the main outlet itself - or possibly any of another hundred or so electrical issues there could be - such issues tend to plague complex electronics in very odd ways, and not the same way every time.
If I were at Microsoft, I'd replace his unit, but advise this guy he needs to get some help looking for what other factors could be causing these malfunctions.
What's this world coming to??? It's starting to sound like companies would rather hire someone who can't differentiate between a semaphore and a hole-in-their-ass as long as they have so called 'soft-skills'. Yes, those soft skills are important, but they can be developed much easier than learning the theory and skills needed for innovation and development, not to mention maintaining existing technology!"