The root problem here is the monopoly on infrastructure owned by a company that also provides services. For years now, other competitors offered uncapped DSL using Bell's infrastructure, while Bell offered a fraction of the bandwidth for much greater prices (and hassles.) I guess enough people woke up and started switching away from Bell's native service and jumped to other providers. And naturally, Bell uses their governmental friends to kill the competition, instead of, you know, competing and improving their services. BELL CANADA IS THE WORST COMPANY IN ALL OF CANADA. BELIEVE IT.
For much of the most densely populated area of Canada, Bell and Rogers own both the infrastructure and provide services to end users. I don't think that should be permitted. Companies should not be able to perform both functions. This is already what happened in our electricity industry in Ontario, when Ontario Hydro was broken up into separate generation and transmission entities.) Bell continues to use the CRTC, which is an impotent and ineffectual organization that seems to be on the leash of the same politicians that decided their friends at Bell would get a monopoly, to prevent other organizations from laying down wires underground in new residential developments.
This problem would not exist if a real competitive market was in place.
I am continually surprised by the amount of energy that Bell puts in to creative marketing, customer disservice, finding ways of adding hidden fees, and downright screwing people. If they just put a fraction of their efforts into actually improving their services, they would actually be a competitive company. But wait, they aren't interested in fair competition. Bell just wants passive income through forced usage of their monopolistic network.
By the way, it bears repeating again, Bell Canada is THE WORST COMPANY IN ALL OF CANADA. I am seriously not joking. Imagine the incompetence, bureaucracy and arrogance of government incorporated into a business. Add the fact that it's their intent to screw you at every turn and "accidentally" add 48 month contracts onto every deal that to which you've never agreed, and for which they somehow lost the audio recording of that CSR's call. That's Bell. They're like government for much of the Canadian population because you pretty much HAVE TO USE THEM because they own the wires.
*Note for other Canadians: I am fully aware of the other Telus / MTS / and other monopolies outside of Ontario/Quebec.