True, Harbor Freight hand tools have a lifetime warranty, and they've stepped up their game at the same time Sears' contract manufacturers moved to China and Craftsman tools went to hell in a hand-basket. But, when they do break, someone who's on the clock has to run out to Sears or Harbor Freight and wait in line to get that replacement, and you're stuck explaining to the customer why their car isn't ready today. Meanwhile, Snap-On, Mac and Matco break less often to begin with. When they do break, the local distributor shows up the same day in their truck with a replacement and you still get the customer out the door by close of business.
Apple has an extensive network of retail stores that are set up to do all manner of software support, as well as virtually all hardware repairs *in house* allowing most warranty repairs to be done same-day. And this is their baseline level of support. Dell, HP, Samsung etc. don't have anything that comes close to this.