I'm twenty and still remember how to use MEMMAKER. Oh the joys of 640k.
I use the command prompt similar to yourself as well. And because of that usage, Winkey+R, notepad or calc or iexplore has become muscle memory.
I've had some shitty experiences with Aliant employees as I'm from Halifax, but nothing that would drive me that far. Christ.
At the source of every error which is blamed on the computer you will find at least two human errors, including the error of blaming it on the computer.