Comment: Transplantation?! (Score 1) 177
"Transplantation" sounds like a Bushism to me. "Transplant" is already a noun, thank you very much.
Comment: Re:Yes, RT (Score 1) 321
It's all fine until you start modifying triggers and templates. First there's the evil, kludgey combination of bad perl and bad Mason which you have to write overlays to, then once you've done this, you can't upgrade! If you upgrade, all of your overlays break. So you end up stuck with an out of date version with patch on top of patch.
Yes. If you make customizations, then you need to maintain them and update your patches to the current version.
This issue is not specific to RT. It is a fundamental issue of software development and revision control, and will affect you any time you make local customizations to software.
Perhaps you think it would be (easier|cheaper|Soviet America) if you had some shrink-wrapped proprietary software which you couldn't customize?