Jason Abate - Slashdot User

Major Dedicated Hosting Outage at Valueweb - Day 4 0

Submitted by

Anonymous Coward

on Tuesday July 31 2007, @12:17PM

Anonymous Coward writes "Valueweb still has an unknown number of the 4,000 dedicated servers dead in the water stemming from an apparent fiasco of a full datacenter relocation. The move from Miami to Tampa FL was to take place Friday evening with downtime expected to be 12-15 hours based on Valueweb's email. Now we're on day 4 (that's getting close to 100 hours) with many dedicated customers still in the dark- no information on their web site, phone support stoneswalls all inquires, and many people's jobs at risk over this. The only information we've pieced to together is that the new location's networking is the issue. Being dedicated customers, these servers are more than just static web pages- these are mail servers, database servers, and application servers."

Valueweb, leaves servers offline after migration. 0

Submitted by

emaxis

on Tuesday July 31 2007, @10:43AM

emaxis writes "Valueweb (www.valueweb.com), a Hostway company, had a migration of its servers over the weekend. But they still didnt bring back my server, and i'm guessing others as well. When you call them, they simply take long to answer, and simply tell you to wait. I would like to ask the Slashdot community, what could I do to recompensate myself and my clients, who are losing thousands of dollars for being offline for this past 2 days. Thank you."

How not to migrate a data center 0

Submitted by alee on Sunday July 29 2007, @02:09PM

alee writes "Over the last several weeks, Valueweb has been sending email reminders of a pending data center migration (moving the Valueweb servers to Hostway's Tampa data center). The data center migration plan emailed to customers indicated:

"The 12-15 hour outage will take place beginning this Friday July 27th at 8 PM EDT. The outage time will be incremental for customers. Therefore, if your server is taken off line at 8 PM EDT, you should expect your server to be back on line between 8 AM and 11 AM on Saturday July 28th."

That downtime has now exceeded 36 hours. Of the 5000+ servers being moved, Hostway has admitted that currently only 50% of them have been brought online, with no ETA. Support hold times according to their phone queue system show hold times exceeding 3 hrs to talk to a CSR. There are thousands of legitimate businesses hosted at Valueweb that are at the mercy of some of the worst data center migration planning I've ever seen.

While there is no worthwhile SLA to mention as part of the hosting contract, is an email indicating that downtime won't exceed 12-15 hrs considered an addendum to an SLA?"