Logically, how can this policy be the result of a decision made by professionals? If a customer really wants to end service hiding the exit door is just an inconvenience. If a girl wants to break up with her boyfriend and the boyfriend won't "let her" it's a serious psychological problem, nevermind illegal.
Yesterday I cancelled my newspaper delivery subscription (yeah I actually had the paper delivered on Sundays). I went to the web site to unsubscribe but guess what - it's impossible. There's not even a mention of cancellation. It's like they figure, if we close our eyes and yell "lalalala" our problems go away.
So how's that strategy working out for you, Seattle Times? Not only have you lost my business, you've irritated me so much I will never come back.
This is what happens when a business thinks only of its own best interest and not the interest of its customers. When the Comcast regime is toppled, not only will people not care, we'll rejoice. Another bad company dead - good riddance. I can't wait.