lewko writes: We have a number of staff performing services at various facilities. It is time to rethink how we write, deploy and share Policies and Standard Operating Procedures (SOPs) for both specific duties and tasks at each site, as well as more general company processes. A number of years ago, we considered implementing a Wiki, so staff at each site could revise and develop SOPs, as they were usually more in touch with requirements than management at head office. Since then, we are confused by the number of Wiki platforms to choose from. The system will need security controls, so that users can only access SOPs they are permitted to view, e.g. for their own site or section therein. A further challenge is that many of the staff aren't highly technical, including receptionists and security guards, however their input would also be sought after. Is a Wiki the best way to proceed? Which one? How can we set it up best to avoid challenges later? Data migration isn't a big issue, as much of the existing documentation is now worthless. Interaction with Joomla would be nice as well, but not critical. Finally, there are some sites and staff with no access to the Internet, and those would require old-fashioned hard copy. So any solution would need to allow for printing an effective consolidated off-line version.
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