snydeq writes: "InfoWorld's Galen Gruman questions whether Apple's return to blind arrogance over the iPhone 4 may in fact pose a greater threat than Android or Windows Phone 7. 'Apple has been here before. In the mid-1980s, the Mac was a cult product, despite several issues, and its aficionados lapped up whatever Apple dished them. But by the mid-1990s, Apple had gotten drunk on its own Kool-Aid, believing its customers would accept whatever it delivered. For a variety of reasons, Apple began producing shlocky products, epitomized by the Performa family. The Mac faithful became a dead-end cult, attracting no new members, and the company soon found itself at the edge of death by 1997.' And the issue goes deeper than just deleting Consumer Reports references in support forums and circling the wagons with a cone of silence. 'Not even a year ago, Apple pulled the same stunt — twice,' Gruman writes. First, by quietly fixing a flaw in the iPhone OS that had, for over a year, left business users Exchange data at risk, and then over iMac screen-flicker issues. 'What Apple needs to do is simple, even if it goes against company culture: Stop stonewalling. If Apple is lucky, it might be able to fix the problem by offering the $29 iPhone bumper enclosures to all customers at no charge. And if a recall is warranted, Apple should be proactive.' Otherwise, this time around, arrogance could prove a fatal flaw."