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Comment: Re:Legislation? (Score 1) 2

by crankyspice (#43772183) Attached to: Accountability / bug submission for services providers?

My fear is that we're getting away from the "market forces" that used to work. Netflix couldn't care less if they lose me, the Windows Media Center folks with the same problem, or the thousands(?) of Apple TV users with the same error message who haven't dug as deep into troubleshooting. With 30 million subscribers, 2,500 of us is a rounding error.

Maybe I'm showing my age, but I remember when there were but a handful of Linux users (I've had a Linux shell account since '93), and we were perpetually in danger of being steamrolled by the Big Corporations who could change things on a whim (Winmodems... Microsoft's SMB protocol...) and shut us out.

This isn't quite that, but it's similar. (It's also 2:45 a.m. and I'm not sure I can express myself as coherently as I need to right now...)

After a bit of brainstorming / research, I put up this Google Doc draft, that more clearly outlines what I'm talking about...

+ - Accountability / bug submission for services providers? 2

Submitted by crankyspice
crankyspice writes "Thinking on the topic of consumer frustration and our increasing reliance on tech. Currently brainstorming a solution to corporations providing IaaS/SaaS/PaaS type services with no way to bring technical issues to their developers' attention (customer support drones reading from scripts who don't even know what an RFC is — not the solution). (In the past, when your POTS line went out, Ma Bell rolled a truck; when your cable went out, Time Warner rolled a truck... What do you do when you've "cut the cord" and suddenly Hulu stops working with your WiFi-equipped Panasonic DVD player?)

Thinking something akin to a DMCA Registered Agent system, where if a tech company provides an email address that at least ties in to their bug tracking system, they get a safe harbor for interoperability liability or something... (At the moment, one-sided terms of service provisions mandate ~$10,000 arbitration, limit damages to what was spent on the service ($8/month?), and eliminate the ability to bring class action suits, so the service providers have basically immunized themselves from liability anyway; not sure how to handle that...)

As our world becomes increasingly complex and interconnected, accountability and reliability are becoming more and more critical. It's soon going to be essential that there be a mechanism where the providers of services can at least be made aware that their stuff is broken...

Two situations I've had recently highlighted this (and caused hair pulling); both ultimately minor in the grand scheme of things, but both point to harrowing futures:
  1. Sending a PDF to fax via email was failing from my iPad. TrustFax.com (an eFax service) just wasn't seeing the attachments. The script-reading customer service drones kept saying (once I got past the stock answers about how I had to send a message to @trustfax.com, etc., which I was obviously doing since their system was reporting back to me a specific issue — no attachments found) they didn't support Apple, didn't support the iPad, etc., but I knew it had to be a problem on their end, as I'd sent PDFs from Pages on my iPad before and they'd been picked up and sent successfully by that service. Turns out the issue was with a longer filename; Pages and/or Mail on the iPad uses RFC 2231 sect. 3 multi-line encoding for parameter values, and TrustFax's email-to-fax system evidently wasn't written to support that standard. A relatively simple fix, once / if the developers are aware of it, but how to get it to their attention?
  2. My AppleTV won't play Netflix. Just reports "Netflix is currently unavailable." Apple says it's a Netflix problem. Netflix, after swearing up and down it was because my Apple TV "couldn't connect to Netflix" (demonstrably not true) finally pointed the finger at Apple. Finally I ran 'tcpdump' on my DD-WRT router and fed the results into Wireshark to see what was going on: api.netflix.com (actually an Amazon AWS instance) is reporting "X-Neftlix-Error-Cause: Error from API Backend." Seems like a Netflix problem to me, but it could be that Netflix isn't properly handling bad input from the Apple-supplied application. Customer support drones on both sides are useless, so how do I get this into the hands of someone who can look at it, see what's broken, and put it in for a bug fix?

If you were going to design simple, effective legislation to address this lack of accountability / access to developers' attention, what would it look like? (From a consumer's perspective, and/or from the other side of the corporate firewall.) Is legislation the answer? Can corporations be shamed/spotlighted into voluntarily agreeing to some sort of industry-specified "best practices" when it comes to these issues?

I'm ready to agitate, but I don't want to go off half-cocked without considering, well, those aspects I haven't yet considered! Hence, I'm Asking Slashdot... :)"

Comment: Re:Really??? (Score 1) 498

This is for increasing the level of fear in citizens in order to make privacy invasion more acceptable.

And since it will be the police getting the reports, how do you figure it will increase the level of fear in citizens?

They'll have less resources to assign to the 90% of the time they have given to domestic disputes and even less to the chuckleheads who are cutting you off, talking on their phones, while drunk and snorting coke, while driving.

Every new law should be bound to carry funding to enforce it.

Comment: Re:This is why (Score 5, Interesting) 505

This is great advice. It's been my policy for 10 years. Every ticket, every citation, every time. No exceptions. (If you have the possibility of jail time, all bets are off, get a lawyer).

And if you get a criminal citation (as opposed to a civil infraction), you are entitled by the Sixth Amendment to a jury trial. When arraigned, you will be asked to sign a jury trial waiver (In most states). Decline, and at every opportunity, opt for a Jury Trial.

For the general community, here are five tips that I try to follow.

1. On your Court date, take the entire day off from work. Often these matters are scheduled early in the day, like 8AM, but that's mostly a scam. It will take a good chunk of the day. The system is rigged to pressure you - financially - into settling. That's how they win. Even if your time is early in the day, pack a nice little lunch and bring it with you. Charge your phone, bring headphones, and a paperback book. Wear comfortable clothes that show you are READY AND WILLING to sit and wait all day.

2. When you show up, the clerk or judge will call in everyone and have them watch a video or hear a description of your rights. They ask you if you understand. They can't move on until they get past this step. Raise your hand and ask a question. Tell the judge or clerk you couldn't hear the video or speech. Ask a question about what they say. Ask if this is the right place for divorce court. If you break the ice, several others will probably ask a few questions. Remember, this is a factory. They want to process you as quickly as possible.

3. In a lot of States, you will have an initial appearance where you enter a plea. In many States, the Judge essentially pushes every into meeting the prosecuting attorney. You basically don't enter a plea, you say "negotiations" or "mediation". When it's your turn, tell the judge or clerk you plead innocent, and would like to have your trial. Do not request mediation or a meeting with the lawyer - this is a scam to take your time. The attorney makes a huge list and then calls people in for 5 minutes where they offer something or try to get you to plead guilty. If you do, you don't have to go back into the Court in most cases. That's the hook they use to get you to settle and pay the fine. Do not say anything to the attorney or clerk other than the fact that you would like your day in court, and would like to call witnesses. If it's a criminal citation, remind them you want a jury trial.

4. Once you demand a trial, you'll probably have to go back into Court, and then re-affirm your plea. The purpose of this session is for the prosecutor to ask for a stay of the trial. The Judge will ask you to agree. Firmly and politely tell them that State is the one bringing the case, it is your right to a speedy trial, and that more time will not change anything. You must specifically ask for the case to be dismissed for failure to prosecute in a timely manner. On the first Court date, you will probably be denied. In my experience it's about 25% chance you'll get your case dismissed by the judge. Typically they will grant an extension. Then the date will be brought up - if it's a long ways out - more than a few weeks - ask the judge for closer date. Ask if you can come back after lunch. Ask if you can come back tomorrow. The prosecutor will object. Ask if you can come back in 7 days. Ask why they need so much time to prepare such a simple case.

5. Once you come back, the whole thing repeats. The prosecutor knows that most times people don't come back for future dates. They simply give up. Don't give up. You'll lose and maybe end up with warrant. As soon as they pickup your file and see this is the second court date, they'll probably offer to file your case. This is like winning, but if you get another ticket in a short period of time you basically lose automatically. Don't agree to this either. Re-iterate you want a trial, or you'll accept dismissal. The attorney will now use big time pressure. He or she will try to tell you that it will be worse on you if you loose after going to trial. In most states this isn't true, and suggesting it is a serious offense. They will tell you how difficult it will be for them to get the cop to come to court, it will cost the State a lot of money, etc. Remind them you'll accept a dismissal. My experience is this is a 50% chance the prosecutor gives it up right here. If not, they have to go the judge and make a case, or ask for a new date. On the 2nd time through, you'll have a much better chance of winning a dismissal.

Comment: I live in Florida (Score 2) 505

..and this is a well known fact before it was in the news. Local authorities tweak lights in order to generate revenue. One bad stretch of a highway (192) is timed so that if you follow the speed limit you would run a red - but just barely - everytime.

It's a bad recipe for fraud. Florida has auto-insurance system designed to wring $10k settlements out of insurers. You are driving along, and on each side is a blocker car. Ahead, a car stomps his brake just before a red light.

Comment: Re:Words (Score 2) 114

by hsmith (#43741223) Attached to: Google's House of Cards
I also think a "card" forces you to think in a more refined space. It forces you to intelligently (ideally) reduce things down. eg: With a piece of paper you can write forever (a page), with a card, you must condense to utilize the space.

Cards are a decent metaphor for the form factor.

Comment: Re:And a use for kudzu, too! (Score 1) 212

by ScentCone (#43736857) Attached to: Possible Graphene Alternative Made From Hemp Waste
And YOU are ranting based on words that didn't address prescribed drugs. Which makes you drama queen with no reading comprehension, and someone having a shrill hissy fit over which I imagine your late mother would be embarassed, since observations about the hemp-obsessed subculture have absolutely nothing to do with the nature of her demise. I do like your fantastically ironic bitching about arrogance, though. Fine work.

Comment: Re:I've run into this (Score 4, Insightful) 289

The problem is that the EU allows most people from any EU nation to move to other EU nations. As the locals get fed up with millions of people arriving in their country with whom they have nothing in common, who often can't speak the same language, and who take many of the low-paid jobs that locals used to do, they demand that their politicians do something about immigration. The politicians can't do anything about EU immigration because it's controlled by the EU, so they impose tougher and tougher rules on non-EU immigration, which are counterproductive and fail to solve the problem, but win votes.

Comment: Re:And a use for kudzu, too! (Score 1) 212

by ScentCone (#43733901) Attached to: Possible Graphene Alternative Made From Hemp Waste

Just because something is used as propaganda, it does not magically become false.

Well that's just, like, your opinon, man.

True, though. But this is still just about stoners looking for another avenue. A familiar refrain from the crowd that thinks they'd be better off with a tires, a spouse, underwear, and air craft carriers all made out of hemp.

Certainly the game is rigged. Don't let that stop you; if you don't bet, you can't win. -- Robert Heinlein, "Time Enough For Love"

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