Yes, it is very unfortunate that the device didn't ship with native PIM applications at launch. Thankfully they've fixed that problem with software updates and it's continued to be improved since.
Don't get me wrong, even in it's current position the PlayBook OS is severely lacking in many key areas, however it will eventually get upgraded to BlackBerry 10 as it's the primary device developers are using to port or build their applications outside of those lucky enough to attend an BB10 Jam session and get their hands on an Dev Alpha device.
Complaining about it won't make any difference and nobody has any control over what they decide to prioritize in their software stack, outside of not supporting their business or products-which is the preferred method I like to use... because it's the only way I have to influence corporates-how I spend my money, I wish more people would remenber that there is something they can do instead of just trolling or throwing out negativity constantly-just general remarks here not calling anyone out. Obviously the second step is to advice your family, friends, and colleagues about your stance, but they are all big boys and girls and they should be able to make their own judgements about what they value without me having to constantly hold their hand.
I'm not making excuses for RIM, more describing the situation as I saw it unfold and pointing out some of the unique features that the PlayBook has to offer.
I see the potential they have with the new platform, being based upon QNX at the core with a fairly large extension of open source libraries that have been ported to work on top of it and they have done some very innovative things with gestures on the PlayBook and integrating Android applications into BlackBerry AppWorld that look and act just like native applications. The multi-tasking is absolutely fantastic in comparisent to any other mobile platform I've personally used.
But again, there are some very big problems with their ecosystem-aka considered non-existing compared to the competition, however the developer tools for BlackBerry 10 are completely different then their old BlackBerry OS / Java platform and a lot of people seem to be very uninformed and seem to think that the next revision of BlackBerry is going to be the same old-same old like the past few revisions from OS 4, 5, 6, and most recently 7. Nothing more could be the case.
They have the potential to do something very unique and they've finally realized they don't need to compete directly with Apple or Google. They've decided to target a certain segment of market and consoladate their resources and aim for it. The company has changed quite a lot in the past year-more so then it has in probably the last 5.
Am I biased? Of course. Are you? You bet your ass. I just like to be a bit objective and have seen the shift in the mobile market and know it can change again very quickly. There has been a completely radicial shift in the past 5 years where BlackBerry was once king, iOS came out of nowhere and after a few revisions started to dominate, and now Android is taking over everyone-the question is... who is next? The market is still too young, anything is possible.
Never write someone completely off-those that become desperate are the most dangerous, and in turm those that are the most innovative.... even if they end up failing and dying in the process. It's worth watching them at least and looking at their perspective. It's where you'll learn the most, I think!