Comment: I had a similar situation with McAfee (Score 1) 151
Though not nearly as bad. I trialled a small business product designed to make managing your AV/Firewall across multiple computers easy via a central web interface.
It was all great in concept, except the default configuration for the individual install blocked itself from communicating with the central service. And while managing everything on the web interface was slick, attempting to fix the configuration on the installs without the benefit of that centralized web interface was a huge pain in the ass.
Needless to say, that trial didn't convert to a sale.