When I got my Pre in July 2009, I thought it was light years ahead of Apple and Android on the intuitiveness and on many levels, it still is. The card system is bliss, the notification system is easy to use, understand, and operate, and the OS never crashed. The Touchstone will always be my favorite perph as I could assign any number of macros to my phone when I placed it on to disable data and notifications for nighttime when I didn't need to be bothered with emails.
Where they failed is in hardware. The original Pre should've been the Pre Plus, with the next step being something even bigger and better than what the Pre 2 is. It's too little, too late, and they will be irrelevant by 2012. We were promised Flash support by February *last* year, the app catalog is a failure in many fronts, and the overall build quality of the device left a lot to be desired.
Oh, and if you plan on using your device after you transfer the service to a new phone, you have to cripple the device beyond use to use it. No more OTA updates, even over WiFi, no app catalog at all, and no calls ever again. Stupid.