I guess we were coming at the issue from the macro and the micro scale. I think you are absolutely right that capital owners expecting to decrease their reliance on labor will probably get a surprise. Especially if they try to scale up their in house IT to take on the challenge ( how many stores and how may kiosks? yikes! ). I guess at the worst they are trying to force the labor back out of their industry and into a factory in China so maybe they will end up having less reliance on labor with workers outside the company picking up the slack. Either way, for now the McDonalds example this is probably a ploy to force costs off the books so they can show their shareholders some bigger numbers.
As well as, thank you for the well thought out posts, and I apologize if my ramblings tended too far towards rants.