Comment: Better Business Bureau (Score 2) 345
They refused, because they don't try to fix anything unless it is below 40% of the advertised "up to" speed. I told them, well, if I gave you 40% of the amount you charged for my services, without even trying to pay for the whole month, you wouldn't find that very acceptable. That got me, unsurprisingly, nowhere.
I wrote a letter (submitted online) to the Better Business Bureau, for false advertising. It took about three business days for someone at the ISP (a supervisor or manager) to call me and say that they put me up to 5 Mbps, and apologized for the inconvenience.
I thanked them, and said that my issue was entirely that they would not attempt it. After all, it can't really cost them that much to make the switch twice. Though it could have cost them a customer to not make it.