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Submission + - Managing Requests: How does your business do it?

Feyr writes: Many businesses have a process to manage requests (purchasing, new services, modification, etc) that rely on countless spreadsheets based on a myriad of different templates, each of them being copied, emailed and modified in an ad-hoc way. i need not say this quickly becomes tedious. I've been tasked to find a replacement to such a system: The way I envision this would be a sort of web portal that would contain form templates to be filled out by the requester and stored in a database. those templates would be web-based and web-creatable and each of them being assigned one or more manager that can approve or act upon a request. managers could create new forms just by clicking a button and placing standard text fields on it

this is of course only a single possible way to do it, how does your business deal with these requests?

It is your destiny. - Darth Vader